Regarding Service and Refunds

We at eCOM SOLUTIONS strive to provide our customers with a satisfactory experience and value for their investment in our services. We understand that sometimes situations may arise where a work is not completed within the promised time frame. We try to compensate our clients for the loss of time by providing more time or services.

Our policy lasts 20 days on quarterly packages and 5 days on monthly package. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund. Still for any unavoidable problems we will deduct 5000 Rs a fix onboarding charge with one month fix charges on quarterly package and no refund will be done on monthly package. You can ask work report for the said period where our team had done work on your account. The work Report totally depend upon the work needed on your account on daily basis. For reviewing (Keywords Research, Advertisement Optimization, Orders check and Account Health) no work report will be shared but response could be shared.

To be eligible for a refund, your request must be validated by our support manager and in the condition that it must be under 20 days and you are not interested to continue due to service delivery quality issue or any other issues will be validated by Manager with proper work report and not on ground of interest or business loss. Also, an email required that you accepted onboarding charges to process refund with days we worked on your account pro rata basis. (Only in case of work done more than one month) 

To complete your refund, we require a receipt or proof of Invoice with given terms and condition at the time of purchasing services from us.

There are certain situations where only partial refunds are granted: (if applicable). No refund will be applicable if client

Taken 20 days or 1 month of service but your refund is approved due to circumstances that are beyond our working.

You are not able to take service due to any medical condition or any act of God. Then we will issue a credit so that you can use the service anytime in future.

Refunds (if applicable)

We will send you an email to notify you that we have received your refund request We will also notify you of the approval or rejection of your refund. If your Refund approved then it will take maximum 7 working days it to reflect in your bank. We will process Refund on 25th for the given month otherwise if refund approved between 5th to 15th of the same month.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company (if payment made by credit card), it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at


Exceptions: The following exceptions are not covered by the refund policy:

  1. Quality issues with the product that lead to rejection.
  2. Rejection of photoshoots due to unsatisfactory quality or non-compliance with marketplace standards.
  3. Serviceability issues that are beyond the control of eCOM SOLUTIONS.
  4. Refunds will not be issued if the customer has violated our Terms and Conditions.
  5. Failure to provide relevant and necessary documentation for the onboarding process.
  6. Conflicts with the eCOM SOLUTIONS team or the use of derogatory remarks either verbally or on social media.

By proceeding with the registration and payment process, the client acknowledges and agrees to the terms set forth in this refund policy. eCOM SOLUTIONS maintains the right to apply this policy at its discretion, ensuring fairness and due process in all cases.

Kindly note that eCOM SOLUTIONS reserves the right to update and modify this refund policy at any time, and any changes will be posted on our website.

Please note that this refund policy is a legally binding document, and by using the services of eCOM SOLUTIONS, you acknowledge and agree to the terms and conditions outlined in this policy.